National RTAP FAQ

I have a question about a transit topic or need resources to answer a question I have. How can National RTAP help?

National RTAP provides research and technical assistance related to the rural and tribal transit industry. Services include help finding training materials, documents, regulations, reports, and other types of information, as well as connecting you to experts in the field.


May small urban or urban transit operators use National RTAP products and services?

Yes. Our focus is rural and tribal transit providers, so our products and services are developed with their needs in mind. However, transit providers in small urban or urban areas are welcome to use them.


Where can I find a price list for your training materials and other products?

National RTAP is funded by the Federal Transit Administration to assist rural and tribal transit providers and to support the state RTAP programs. There is no charge for any of our training materials, eLearning courses, items in our Resource Library, or use of National RTAP in the Cloud web tools.


How do I order products?

Documents can be downloaded from our Resource Library, through the Resource Share system. For discs and printed copies of training materials, you can order directly from the Resource Library, by phone (888-589-6821), e-mail (, or through a chat (click the Chat icon above). Please see the User Guide to the National RTAP Resource Library for instructions.


When can I expect my materials to arrive?

If the materials you requested are in stock, you should have them within approximately five business days. If they are not in stock, we will do everything we can to get them to you as soon as possible.


Can I make copies of National RTAP products?

Yes, you can reproduce National RTAP training materials as need. You may also download materials directly from our Resource Library.  Please note that not all of the resources in our Resource Library were created by National RTAP; please contact the publisher directly if you would like to reproduce materials created by other organizations, as they may have different policies.


When can I call or chat with a specialist?

Our staff are available from 9:00 am – 5:00 pm Eastern Time Monday through Friday, excluding major holidays.  If you do not reach us, please leave a message and we will reply the next business day. 


How do I get tech support for my Website Builder website or other National RTAP web tools?

The Support Center houses how-to videos and Getting Started Guides for our web tools: Website Builder, GTFS Builder and ProcurementPRO. If the materials in the Support Center don’t answer your questions, tech support is available in several ways: call 888-589-6821 and ask for tech support, e-mail, or chat with the tech support staff by clicking the chat button above or in the Support Center.


How do I get help using National RTAP eLearning?

Many questions can be answered on National RTAP’s eLearning page, which contains a technical brief and a team admin getting started guide. For National RTAP eLearning (National RTAP’s Learning Management System, or LMS) support, please call 888-589-6821 and ask for eLearning support, email, or chat with the eLearning support staff by clicking the chat button on the top of


What is the difference between National RTAP and my state RTAP program?

The National and state RTAP programs share the objective of providing training and technical assistance resources to rural and tribal transit providers. National RTAP products and services are available not only to rural and tribal transit providers, but also to the state RTAP managers for use in their local programs. We support the state programs in other ways, by hosting special events, an online forum, and webinars for state RTAP managers, for example. There is no formal relationship between the national and state programs, however. See the State RTAP Manager section of our website for more information about state RTAP programs and to find the manager in your state.


How can I find out about the newest National RTAP products and services?

Sign up for our bi-weekly eNews on our homepage for announcements about the latest National RTAP products and other news of interest to the rural transit industry. We also highlight products and services on our homepage.  In addition, you can follow us on Facebook, Twitter and YouTube – we provide buttons at the bottom of our website.


I signed up for eNews, but don't receive any newsletters. How do I make sure I am up to date on the latest rural and tribal transit news?

You may want to sign up for eNews using an email address with a different domain. For example, if you signed up with, you may need to sign up with an email address that isn't Sign up for eNews here. You could also try getting your internet service provider (ISP) to allow Constant Contact emails. Find out more about how to do this on Constant Contact's support page.  You can also view all editions of eNews on our website.


I can’t attend the webinar or peer call you are hosting. Is there any other way to get the information?

Yes. Our webinars and peer calls are recorded and posted to our website after the event. The recordings and associated documents (for example, PDF of the presentation slides, Q&A document, etc.) are posted within a week of the event on our Webinars page and Peer Calls page, respectively.


Can you come to my transit agency and conduct a training?

National RTAP does not conduct on-site trainings at transit agencies. National RTAP’s primary focus is providing materials that assist transit agencies in conducting their own trainings. National RTAP training materials are also often used by consultants to conduct on-site training.  Visit our Directory of Trainers to find a trainer-for-hire in your area.


When is the next National RTAP Technical Assistance Conference?

National RTAP hosts a 3-Day Technical Assistance Conference every other year in the fall.  The conference is always in a different geographical location in the United States.  We share information about our upcoming and past conferences in the News section of our website, eNews newsletter, and social media outlets. The next conference will be in fall 2019, but the location is still to be determined.


Can National RTAP arrange rides for passengers to specific destinations?

No.  Our Resource Center often receives questions from passengers asking us to arrange rides for them.  Web visitors unfamiliar with National RTAP may see “Transit Assistance Program” and think that means assistance with providing passengers with transportation. While we do not provide this service, we can provide passengers with contact information for transit agencies in their area.


Can you reset my iCloud password?

No. Even though we take advantage of “cloud computing,” we have no association with Apple or iCloud, which is an Apple-specific product.