Incident Management: Responding to Transit Incidents
Incident Management is a planned and coordinated program process to prepare, respond to, and resolve transit incidents. Since dispatchers and schedulers are the communications hub of a transit agency, it is imperative that they learn how to respond to transit incidents.
This National RTAP Technical Brief, Incident Management: Responding to Transit Incidents, outlines some of the challenges that arise during an incident. It also lists key players and their roles in managing an incident, identifies immediate actions that can be taken to control an incident, and discusses procedures to aid in the response to incidents.