X

Available In:
Categories:
Safety and Security
    - Drug and Alcohol
    - Incidents and Emergencies
Management and Administration
Transit Operations
    - Customer Service
    - Fare Collection
Rider Groups
    - Older Adults
    - Passengers (General)
    - Passengers with Disabilities
National RTAP
    - Products
Transit Personnel
    - Board Members
    - Dispatch Staff
    - Drivers
    - Heads of Agencies
    - State Program Managers
    - Trainers
    - Transit Management
    - Volunteers

Problem Passengers: Managing Difficult Passengers & Situations Facilitator's Guide

This guide is a narrated PowerPoint that helps prepare facilitators to teach the Problem Passengers: Managing Difficult Passengers & Situations course to new or veteran drivers. The guide provides a description of the course; the materials you need to deliver the training; how to teach adult learners; and what key points you should highlight in each section. 

Download the guide. The guide is also available from the link icon.

The Facilitator’s Guide is a new component of the Problem Passengers training, which was updated and enhanced in 2018. 
Along with this PowerPoint, facilitators should have access to the Learner’s Guide, the videos (on the DVD in the Learner’s Guide or available online), and the eLearning program.

To order copies of the Learner’s Guide and for a link to the eLearning version of the course, click here.

Citation: