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John Martin Series: Exceptional Customer Service Across Generations (Technical Brief)

This Technical Brief is part of the third of National RTAP’s five-part national webinar series by John Martin of the Southeastern Institute of Research that sets forth the major trends shaping an exciting future for transit across America. Exceptional Customer Service Across Generations: How to Harness the Power of Generational Dynamics to Drive Your Transit Organization Forward explores generational dynamics, and the impact a multigenerational workforce has on a transit system’s internal operations and external customer relationships.