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Customer Driven Service Webinar Presentation

This is a video and PDF of the PowerPoint presentation given during the Customer Driven Service webinar.

The Customer Driven Service training module focuses on teaching transit staff that interact with customers the importance of customer service, as well as providing them with the tools and training they need to provide excellent customer service regardless of the situation or the customer. This learners guide offers fast facts, best practices, exercises, quizzes and other guidelines to help drivers, dispatchers and other transit staff cultivate the best attitude for truly excellent customer service.