Available In:
eLearning Hard Copy
Categories:
Transit Operations
    - Customer Service
Rider Groups
    - Employees
    - Older Adults
    - Passengers (General)
    - Passengers with Disabilities
National RTAP
    - Products
Transit Personnel
    - Drivers

2 the Point - Customer Service

National RTAP 2 the Point Training Cards have been designed to be quick refresher trainings for transportation drivers that can be reviewed in the break room, while parked and waiting for a passenger to finish an appointment, or at the beginning of the day before beginning a route. Each card has training information on the front and a set of questions on the back.  After the driver finishes reviewing the information, he/she can answer the short quiz.  There is space at the bottom of the card for both the driver's and his/her supervisor's signature.

Customer Service covers: who the customer is, transit customers' needs, quality customer service, morale, responding to customer complaints and dealing with difficult passengers.

This training was released in 2013 and updated in 2018. The training cards are also available through National RTAP eLearning.