Ask your riders:
Ask system employees — bus operators and customer service representatives — how they think passengers perceive the system.
Ask non-rider groups — community leaders, employers, stakeholders and gatekeepers (individuals or organizations that can provide access to potential user groups) — their views of the system:
Ask system employees — bus drivers, customer service personnel — their views of the system:
Copyright 2016 by National RTAP
A program of the Federal Transit Administration administered by the Neponset Valley TMA