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2 The Point Training

Assisting passengers with wheelchairs

Welcome to 2 the Point Training for rural and public transportation drivers!  These training cards have been designed to be quick refresher trainings for transportation drivers that can be reviewed in the break room, while parked and waiting for a passenger to finish an appointment, or at the beginning of the day before beginning a route. Each card has training information on the front and a set of questions on the back.  After the driver finishes reviewing the information, he/she can answer the short quiz.  There is space at the bottom of the card for both the driver's and his/her supervisor's signature.

This program is meant to be an interim refresher course only and more detailed trainings should take place periodically.    

Photo credit: Helen Lee, City of Sierra Vista, AZ

How to download and print the training cards:

The left-hand toolbar lists each training topic area (to view the subtopics for each section, scroll down).  Clicking on a link will open the pdf file of that section's cards.  Each page contains two training cards, and we recommend that you print the document double-sided so the quizzes appear on the back of the content cards.  You can print the document on plain printer paper or card stock paper, cut each page in half along the dotted line, and distribute to drivers (you can also laminate them for durability or hole punch the corner and use a binder ring to keep all of the cards in one section together).  You can also print the document on Avery product #8317 (when printing, select "tall" as the orientation).  This Avery product is cardstock with a perforated line down the middle so you can easily separate the two cards.

In order to ensure the formatting of the cards on the pages is correct, please download the files to your computer before printing.

If you would like to download all the 2 the Point Training cards in one file, you can do so here.

If you are unable to download the cards, you can request a hard copy from National RTAP.  National RTAP will provide one copy of each set of cards, printed double-sided on standard printer paper.  To request the cards, please email info@nationalrtap.org.

How to use this training:

These training cards are designed so that each card can stand alone or be completed in a series, allowing you move at a pace and style that suites your training needs.  They can be completed sequentially within a topic area or you can pull out particular cards to refresh drivers on problem areas as they arise. You can also create a schedule for reviewing the cards, such as giving anew card to drivers on the same day each week (2 the Point Tuesday!).  This refresher training program was created to be flexible so that the material can be used by each system to create a program that addresses its particular training needs.  

You can also create new training cards specific to your system's policies by using this Microsoft Office Publisher template.

How to track this training:

This answer key contains the answers to all of the 2 the Point quizzes.  A tracking spreadsheet is also available for you to use to keep a record of which cards a trainee has completed.  The spreadsheet has the title of each training card and you can enter your drivers’ names and the date they completed a training card (or the score they received on the quiz).

If you would like to recognize your drivers for completing particular, or all, sections of 2 the Point Training, you can use these certificates of completion.  When printing these certificates, please select 'landscape' as the orientation.

Topic Areas and Content Cards:

ADA and Sensitivity
Issue One: General Guidelines
Issue Two: Customers with Hearing Impairments
Issue Three: Customers with Vision Disabilities
Issue Four: Customers Who Use Service Animals
Issue Five: Customers Who Use Wheelchairs

Customer Service
Issue One: Who is the Customer?
Issue Two: Transit Customers' Needs
Issue Three: Steps in Quality Customer Service
Issue Four: Who is Responsible for Morale?
Issue Five: Responding to Customer Complaints
Issue Six: Dealing with Difficult Passengers

Distracted Driving
Issue One: What is a Distraction?
Issue Two: Get the Facts
Issue Three: Working to be Distraction Free

Transporting Non-Ambulatory Passengers
Issue One: Your Responsibility
Issue Two: Accommodating Disability Equipment
Issue Three: Wheelchair Basics
Issue Four: Lift Operations
Issue Five: Wheelchair Securement 1
Issue Five: Wheelchair Securement 2
Issue Six: Securing Scooters
Issue Seven: Pre-trip Inspection

Emergency Management
Issue One: Seven Steps of Crisis Management
Issue Two: Hazardous Materials
Issue Three: Evacuation
Issue Three: Evacuation- Non-ambulatory passengers
Issue Four: Vehicle Fires
Issue Five: Communication
Issue Six: Communicating with Dispatch
Issue Seven: Securing the Vehicle
Issue Seven: Securing the Vehicle- Triangles and flares 1
Issue Seven: Securing the Vehicle- Triangles and flares 2

Drugs and Alcohol
Issue One: OTC and Prescription Drugs
Issue Two: Safety-Sensitive Employees
Issue Three: Prohibited Drugs
Issue Four: Testing
Issue Five: Refusal to Test
Issue Six: Refusals, Positive Tests & Violations
Issue Seven: Drug and Alcohol Abuse Problems

Bloodborne Pathogens
Issue One: Bloodborne Pathogens and the Workplace
Issue Two: Cleanup Procedures
Issue Three: Removing Soiled Gloves
Issue Four: Reporting Pathogens
Issue Five: General Tips

Defensive Driving
Issue One: En-route Inspection
Issue Two: Personal Preparedness- Risk Factors
Issue Three: I.P.D.E. Driving Method
Issue Four: Unintentional Skids
Issue Five: Adverse Conditions- Night Driving 1
Issue Five: Adverse Conditions- Night Driving 2
Issue Five: Adverse Conditions- Reduced Visibility
Issue Five: Adverse Conditions- Driving through Water
Issue Five: Adverse Conditions- Winter Driving
Issue Five: Adverse Conditions- Summer Driving
Issue Six: Speed and Following Distance
Issue Seven: Braking Distance
Issue Eight: Mirror and Blind Spots
Issue Nine: Backing
Issue Ten: Passing 1
Issue Ten: Passing 2
Issue Eleven: Freeway Safety
Issue Twelve: Who Should Yield?
Issue Thirteen: Sharing the Road- Pedestrians
Issue Thirteen: Sharing the Road- Bicyclists

Passenger Safety
Issue One: Pre-trip Inspection- Prepare for vehicle walk-around
Issue One: Pre-trip Inspection- Walk-around front

Issue One: Pre-trip Inspection- Walk-around middle
Issue One: Pre-trip Inspection- Walk-around rear
Issue One: Pre-trip Inspection- Tires and rims
Issue One: Pre-trip Inspection- Engine compartment
Issue One: Pre-trip Inspection- On-board
Issue Two: Post-trip Inspection
Issue Three: Seat Belts- Driver use
Issue Three: Seat Belts- Passenger use

If you find that the 2 the Point Training cards to not cover a topic you were looking for, please use the Topic Suggestion Form to submit your suggested topic.  These submissions will be taken under consideration by the National RTAP staff.

Sources

The information in this training program was taken directly from the following sources:

49 CFR Part 655, "Prevention of Alcohol Misuse and Prohibited Drug Use in Transit Operations"
American Red Cross, "Preventing the Spread of Bloodborne Pathogens" fact sheet
Chicago Transit Authority and Chicago Department of Transportation, "Share the Road- Buses and Bicycles" video
Easter Seals Project ACTION and American Bus Association, "Motorcoach Operators' ADA Pocket Guide"
Federal Transit Administration, Civil Rights webpage
National Highway Traffic Safety Administration and US Department of Transportation, Distraction.gov website
National RTAP, "Customer Driven Service, Your Keys to Providing Exceptional Customer Experiences in Transit" training module
National RTAP, "Emergency Procedures for Rural Transit Drivers" training module
National RTAP, "Problem Passengers, Challenging Situations" training guide
National RTAP, "Safety Training and Rural Transit" training module
PennTRAIN (PA), "PennSCORE Operator Training Manual, Chapter 5, Defensive Driving" (No longer available)
Ride Connection (Portland, OR), "Preparation, Safety and Training: Your Keys to a Safe Trip"
Roaring Fork Transportation Authority (Aspen, CO), "Emergency Procedures- Drivers"
"Sharing the Road with Pedestrians: A Guide for Motorists and Pedestrians," (c) 2011 Arizona DOT, created by Pima County (AZ) Bicycle and Pedestrian Program, Matthew Zoll, Program Manager.  Design/Illustration by David Burnham, Pima County Graphic Services
US Department of Transportation, Office of Drug and Alcohol Policy and Compliance Notice, December 3, 2012
US Department of Transportation, "What Employees Need to Know about DOT Drug and Alcohol Testing"
US Department of Transportation and National Highway Traffic Safety Administration, "Driving When You are Taking Medications"

National RTAP staff would like to thank the following workgroup members (all current or former National RTAP Review Board members) whose expertise and experience shaped the development of this training product:

Sarah Brodt-Lenz, Minnesota Department of Transportation
John Filippone, Roaring Fork Transportation Authority, Colorado
Louis Friend, Chickaloon Native Village/Transit Division, Alaska
Ryan Fujii, Hawaii Department of Transportation
Joe Hardin, Ztrans, New Mexico
Dan Harrigan, Arizona Department of Transportation
Ronald Hughes, Kings Area Rural Transit, California
Debra McGlasson, Pelivan Transit, Oklahoma
Lesa Pinker, Ride Connection, Oregon