Mobility Management

Mobility Management Topic Guide

RESOURCES > INFORMATION > TOPIC GUIDES

Mobility Management

Mobility management is the idea of using available resources to get passengers from point A to point B. It usually focuses on coordination between different agencies providing transportation, and may include a technological component (ITS), such as scheduling and dispatching software, or regional website-based demand-response services.

National RTAP Resources

Dispatching & Scheduling Training Module, 2021

Mobility Management Matters Twitter Chat Summary, 2022

National RTAP, NADTC, NCMM, and the VA Office of Rural Health Mobility Management and Veterans Transportation to Healthcare Webinar, 2023

Transit Manager's Toolkit Chapter on Coordination and Mobility Management, 2024

Organizations and Programs

APTA's Mobility Innovation Hub

FTA's Mobility on Demand Sandbox Program

ITNAmerica's Rides in Sight contains a searchable database of national senior transportation options

National Aging and Disability Transportation Center (NADTC ) provides mobility management training and maintains a collection of resources

National Center for Mobility Management (NCCM) many resources on mobility management including a newsletter.

Reports and Presentations

FTA's Mobility Management, Mobility on Demand, Mobility for All Presentation, 2018 and Mobility Payment Integration: State-of-the-Practice Scan, 2019

FTA Coordinating Council on Access and Mobility (CCAM) Mobility Management webpage, 2024

Hawai‘i Island Shared Mobility Roadmap, 2020

International Transport Forum's Innovations for Better Rural Mobility , 2021

MassDOT/MassMobility's Partnering with Transportation Network Companies to Improve Mobility for Older Adults, People with Disabilities, and Low-income Individuals in Massachusetts, 2019, and Staff Training: Creative Approaches to Expand Community Mobility, 2019

National Aging and Disability Transportation Network's (NADTC) Creating Inclusive Shared Mobility for Older Adults and People with Disabilities, 2019

National Center for Mobility Management (NCMM)

NCMM and FTA's Competencies for the Practice of Mobility Management, 2016

NCCM and SeniorCorps' Mobility Management: Introduction, Implementation, Community Service and Seniors, 2017

NCHRP's Expanding Access to Our Communities: A Guide to Successful Mobility Management Practices in Small Urban and Rural Areas, 2018, and Connecting Transportation & Health: A Guide to Communication & Collaboration, 2019

Rural Information Hub Rural Transportation Toolkit Chapter on Mobility Management, 2024

Shared-Use Mobility Center's (SUMC) Shared Mobility Funding Strategies and Case Study: Integrated Mobility Services with Connect2Transit, Marin County, CA, 2020

SUMC and NCMM's Examples of Mobility on Demand Policies and Public-Private Partnerships to Increase Accessibility, 2020 and A Universal Mobility Implementation Resource, 2023

TRB's Snap Search on Shared Mobility, 2024

TCRP's Standardizing Data for Mobility Management, 2013, Shared Mobility and the Transformation of Public Transit, 2016, and Mobility on Demand: A Smart, Sustainable, and Equitable Future, 2019

United Nations Economic Commission for Europe's Mobility Management: A Guide of International Good Practices, 2020

DISCLAIMER: The resources provided in each topic guide are not an exhaustive survey of every available resource on each topic. If you would like to add a resource to a Topic Guide, please email info@nationalrtap.org. This document was prepared by National RTAP with the financial assistance of the U.S. Department of Transportation. The contents do not necessarily represent the opinions or policy of any agency of the U.S. Government, and the U.S. Government assumes no liability for the contents or use thereof. It does not have the force and effect of law and is not meant to bind the public in any way.

Updated November 15, 2024

National RTAP offers one-stop shopping for rural and tribal transit technical assistance products and services. Call, email, or chat with us and if we can’t help with your request, we’ll connect you with someone who can!

" National RTAP offers one-stop shopping for rural and tribal transit technical assistance products and services. Call, email, or chat with us and if we can’t help with your request, we’ll connect you with someone who can! "

Robin Phillips, Executive Director
" You go above and beyond and I wanted to let you know that I appreciate it so much and always enjoy my time with you. The presentations give me so much to bring back to my agency and my subrecipients. "

Amy Rast, Public Transit Coordinator Vermont Agency of Transportation (VTrans)
" I always used the CASE (Copy And Steal Everything) method to develop training materials until I discovered RTAP. They give it to you for free. Use it! "

John Filippone, former National RTAP Review Board Chair
" National RTAP provides an essential service to rural and small transit agencies. The products are provided at no cost and help agencies maximize their resources and ensure that their employees are trained in all aspects of passenger service. "

Dan Harrigan, Former National RTAP Review Board Chair
" We were able to deploy online trip planning for Glasgow Transit in less than
90 days using GTFS Builder. Trip planning information displays in a riders'
native language, which supports gencies in travel training and meeting Title VI
mandates. "

Tyler Graham, Regional Transportation Planner Barren River Area Development District
Slide title

" Having a tool like GTFS Builder is really light years ahead of what it used to be at one time in terms of how fast you can put everything together. Our university students really can't imagine transit without it, so I think it's very important for us in terms of attracting that particular demographic. "

Michael Lachman, Transportation Services Manager HAPCAP - Athens Transit
Slide title

" In the past we used proprietary database software that was very challenging, very murky, and hard to update. GTFS Builder is a great opportunity to make this more user-friendly, more readily updatable and it
would enable us to show how to create a GTFS to more of the staff. "

Jaime McKay, Former Manager of Direct Services Center for Mobility Equity
Slide title

" Collaboration is a buzz word these days in the industry. On behalf of our Tribal segment, I appreciate RTAP for making Tribes a partner in industry opportunities. The organization goes over and beyond reaching partners one would not expect in a busy industry such as public transportation. Thank you for your tireless efforts! "

Franklin Akoneto, Comanche Nation
Slide title

"We are so very thankful for all your transportation training materials. Your resources are as valuable as gold!"

Holly Walton, Transportation Assistant Manager, Curative Connections

A program of the Federal Transit Administration administered by the Neponset Valley TMA

National RTAP is committed to making this website accessible to persons with disabilities. If you need assistance accessing any content on our website or need alternative formats for our materials, please contact us at info@nationalrtap.org or 781-404-5020.

Privacy Statement | Terms Of Use

Mobility Management Topic Guide

RESOURCES > INFORMATION > TOPIC GUIDES