Hours of Operation:

Mon. - Fri.: 9:00AM - 5:00PM ET

Website Builder Support

Getting Started

Before you begin using Website Builder to create a website for your transit agency, there are some tasks to complete and questions to consider:

  • Does your agency have a logo, branding colors or guidelines? If so, collect that information before you begin so you will be ready to choose a design that reflects your agency’s brand. If you don’t have branding colors or guidelines, Website Builder offers basic design and color options that you can apply to your site.
  • Download the Transit Website Checklist to make sure you include important components of a successful website.
  • Create a site map of the information that will be included on your website and where on the site it should be placed.
  • Gather all of the materials and information you will need to populate your pages. This can include a logo, route information, schedules, maps, fare information, photos, and agency policies.
  • View other transit-related websites to develop an understanding of how you would like your website to look and function.
  • Decide who on your staff will be responsible for populating the site with content and maintaining the information after the website is launched.

Using the Editor

For questions about how to use the editor, reference the help guide.

Help Guide

Weekly Office Hours


Starting on Tuesday, February 20, 2024, National RTAP will be offering live tech support for Website Builder on Tuesdays at 1:00-1:30 PM ET. Share your screen, ask questions, and get help with your site. Use this link to join the Zoom meeting – no need to register.

Training Videos for Common Edits

How to Create a New Website This video shows you how to go through the process of creating a brand new website using the Technology Tool website builder.
Using the Table Widget to upload Routes and Schedules The table widget is a useful tool that allows you to display information in an organized fashion that communicates to users in an effective way. The most common use for this widget is to create a transit schedule by either uploading a .csv file or manually creating it and we go over both options.
Connecting Data for Common Business Information across your site Display information easily and consistently throughout your site using connected data. This information can be anything from your business information to descriptions about a certain service or event you are offering.
Working with forms, and specifically document uploading, and form responses We discuss how to create, manage and leverage forms to be effective for your organization.
More videos on different editing tools and collections This link provides access to more videos on common edits and usage of the Website Builder including making use of Dynamic Pages and Airtable.

Website Accessibility Training

Transit agencies interact with and serve the public on a daily basis. A significant portion of the public has disabilities, and technology has allowed for new ways of communicating with those individuals. Your website can be a useful tool for persons with disabilities, but only if the website and web content are accessible.

Go To Website Accessibility

Frequently Asked Questions

  • I already have a website with Website Builder, what do I do?

    You can login to edit or publish your website here.

  • Can you use a different domain name than the one you get when you sign up for a website?

    Yes. You will need to obtain your own domain and follow the instructions in the "Going Live" portion of the help guide.

  • Can we create a website for an advocacy campaign?

    As long as the campaign is related to your transit system, or run by a transit agency or like organization, you can feel free to do this. Our websites are available to transit systems, state transit associations, RTAP programs, and anything in between.

  • Can the Website Builder features be linked into an existing site?

    You can create Website Builder pages and link them to an existing site. Please contact support@nationalrtap.org for more assistance with this.

  • Does Website Builder have a method of counting the number of visitors?

    Yes. There are built-in reporting features as well as the ability to tie in your Google Analytics account. You can find more information in the help guide.

  • Can you make information stand out with a scrolling ticker or side bar buttons?

    Yes. You would need to add an HTML module somewhere on the page. You can create a button in Photoshop and add it to the module. If you would like to add a scrolling marquee please contact support at support@nationalrtap.org.

  • Can we add an online donation button?

    There is no built-in donation functionality, but most donation services allow buttons that can be embedded on websites. These can be adding using an HTML widget.

  • Are there headings available for visual separation of news items?

    There are six different levels of headings that you can use, in the text editor.

  • Are there agencies already live with Website Builder that we can look at?

    Yes, we have created a list of agencies that are live with their Website Builder site.

  • Do these websites work with screen readers?

    Yes, all templates are 508 compliant. However, the administrator still needs to make sure that all added content is properly configured. You can find more information about website accessibility on the Support Center Accessibility Page.

  • Is there a way to create a password protected section of your website?

    Yes. See the help guide page on password protection.

Additional Support

If you have a question or need assistance on a rural or tribal transit topic, contact us at 888-589-6821, info@nationalrtap.org, or start a live chat. We welcome comments and suggestions on National RTAP products as well. 


For individual staff email addresses and phone numbers, see the Staff page.

Contact Us

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