The State RTAP Manager’s Toolkit is a comprehensive guide to implementing and managing a successful State Rural Transit Assistance Program (RTAP). Material contained in the toolkit comes from the experiences and expertise of State RTAP managers, and in many cases, is supported by additional research.
The toolkit can be read from beginning to end as a guide for new RTAP Managers or those looking to enhance an existing program and can also be used for reference about specific aspects of RTAP management by skipping to the relevant section(s).
Templates or examples are available for most policies and forms used in RTAPs, as well as links to other relevant information.
Thank you to the National RTAP Review Board members for project guidance, and to the numerous RTAP Managers and others who were willing to share their knowledge and materials to make this toolkit a substantial resource (affiliation is shown at the time that they reviewed the toolkit): Kim Adair, North Dakota DOT; Deborah Bach, New Mexico DOT; Kari Banta, Texas DOT; Marcele J. Edington, Michigan DOT; John Edmondson, Illinois DOT; Ryan Fujii, Hawaii DOT; Wil Giron, Louisiana DOT; Mariana Hanefeld, Washington DOT; Dan Harrigan, Arizona DOT; Linda Howell, Washington State DOT; Chris Kleehammer, SETHRA Public Transit; John Krause, Idaho DOT; Shauna Miller, Idaho DOT; Zenotha Robinson, Mississippi DOT; Bob Sharp, Pennsylvania DOT; Denise Tyler, Delaware Transit Corporation; Dan Wagner, RAE Consultants, Inc.; Pamela West, Mississippi DOT; Mike Wright, Florida DOT; Tracy Young, Arizona DOT
Banner photo credits (left to right): Nebraska RTAP, Hartford Transit, Indiana RTAP
This document was prepared by National RTAP with the financial assistance of the U.S. Department of Transportation. The contents do not necessarily represent the opinions or policy of any agency of the U.S. Government, and the U.S. Government assumes no liability for the contents or use thereof. It does not have the force and effect of law and is not meant to bind the public in any way.
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Updated January 16, 2025
" National RTAP offers one-stop shopping for rural and tribal transit technical assistance products and services. Call, email, or chat with us and if we can’t help with your request, we’ll connect you with someone who can! "
" You go above and beyond and I wanted to let you know that I appreciate it so much and always enjoy my time with you. The presentations give me so much to bring back to my agency and my subrecipients. "
" I always used the CASE (Copy And Steal Everything) method to develop training materials until I discovered RTAP. They give it to you for free. Use it! "
" National RTAP provides an essential service to rural and small transit agencies. The products are provided at no cost and help agencies maximize their resources and ensure that their employees are trained in all aspects of passenger service. "
" We were able to deploy online trip planning for Glasgow Transit in less than
90 days using GTFS Builder. Trip planning information displays in a riders'
native language, which supports gencies in travel training and meeting Title VI
mandates. "
" Having a tool like GTFS Builder is really light years ahead of what it used to be at one time in terms of how fast you can put everything together. Our university students really can't imagine transit without it, so I think it's very important for us in terms of attracting that particular demographic. "
" In the past we used proprietary database software that was very challenging, very murky, and hard to update. GTFS Builder is a great opportunity to make this more user-friendly, more readily updatable and it
would enable us to show how to create a GTFS to more of the staff. "
" Collaboration is a buzz word these days in the industry. On behalf of our Tribal segment, I appreciate RTAP for making Tribes a partner in industry opportunities. The organization goes over and beyond reaching partners one would not expect in a busy industry such as public transportation. Thank you for your tireless efforts! "
"We are so very thankful for all your transportation training materials. Your resources are as valuable as gold!"
A program of the Federal Transit Administration administered by the Neponset Valley TMA
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